FAQ

Straight answers.

The questions we get asked most, answered without the runaround.

How quickly can you get to my property?: Scheduling depends on current dispatch volume and whether the call is a no-heat or no-cooling situation. Call for the fastest confirmation of same-day or next-day availability.
Do you charge a diagnostic fee?: Diagnostics are quoted before we begin so you know the cost up front. You approve any repair work after we explain the findings and options.
Will you try to sell me a new system?: No. We diagnose first. If the system can be repaired reliably, we repair it. Replacement is recommended only when equipment condition, repair history, and performance justify it.
Do you service commercial equipment?: Yes. We service rooftop units, package units, split systems, and commercial heat pumps, and we offer preventive maintenance programs including multi-site support.
What brands do you work on?: We service all major residential and light commercial HVAC brands, including heat pumps, gas furnaces, electric heat, and dual-fuel systems.
Do you offer maintenance plans?: Yes. The Ascend Maintenance Plan covers seasonal maintenance and priority scheduling for homes, and commercial preventive maintenance is scoped per site.
What areas do you serve?: Greenville County and Spartanburg County, South Carolina. If you're nearby and not listed, call and we'll confirm coverage.
Can I send photos of my system?: Yes. Every service request form accepts photos and documents, which helps us arrive prepared.